As a provider of contact centre outsourcing solutions, iChoices has a heritage spanning more than three decades. iChoices began operating in 2006 and has grown organically to manage over 200 seats, with expertise in the outsourcing and management of inbound, outbound and blended contact centre environments. We are specialists in the outsourcing of customer service, client retention, sales and contact centre facilities.
From 1 September 2017, Kopano Ke Matla Investment Company (PTY) LTD acquired a 100% shareholding in iChoices. The acquisition by Kopano Ke Matla has enabled us to expand our service offering to include back office, data capture and a range of associated services that enable our clients’ success.
Today, iChoices is already one of the largest contact centre outsourcers in South Africa, with a strong focus on quality and results. Our dedication to service excellence has allowed us to operate as an extension of our clients’ brands to bring them closer to their customers.
iChoices is your comprehensive outsource call centre solution and with a pricing model that is not only competitive, but also provides a sliding scale to cater for expansion – what other choice can there be? Our standards area benchmark. We consistently provide the ultimate in service excellence because we not only have the best technology, but top level staff to match – and this ensures your business objectives are addressed and your customers enjoy an over the phone experience that makes your brand and business look good.
We have over 70 years of call centre management experience – and we’re getting better every year because we’re passionate and dedicated.
We also provide regular, scheduled meetings to guarantee effective feedback and comprehensive reports are analysed to ensure your call centre outsourcing is being managed optimally – so your costs are contained and you know your brand is being enhanced by the experience your customers have with your call centre.